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Retail Online Integration Is the practical, information packed publication devoted to helping online merchants, catalogers, retailers and brand marketers tackle industry challenges and discover the opportunities to grow their business in new and profitable ways with solid, how-to information on e-mail marketing, prospecting, social media and much more!

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c_ado14 Receive Your Complimentary Report: The State Of Customer Experience, 2010. Forrester surveyed 141 executives from large North American firms to find out about their customer experience endeavors. It turns out that most respondents think that customer experience is very important for their companies and they are trying to use it as an area of differentiation. While the lack of funding was the top problem last year, the lack of a clear strategy has emerged as this year's No. 1 obstacle. Many companies have a voice of the customer (VoC) program in place, and nearly half have an executive in charge of their overall customer experience efforts.
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c_msf23 Receive Your Complimentary White Paper - Customer Relationship Management: The Winning Strategy in a Challenging Economy. As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock of the economic conditions. In a growth economy, businesses typically work hard to expand their customer base and spend aggressively to stoke the growth engine. When money is tight however, existing customer relationships grow in importance as organizations seek a cost-effective way to nurture business expansion. And while there is no magic pill or panacea, Customer Relationship Management (CRM) solutions can provide the foundation for sustainable growth and enable organizations to survive and thrive in these uncertain times.
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c_sapx24 Receive Your Complimentary White Paper: Are Your Sales Reps Missing Important Sales Opportunities! Learn how Sybase Mobile Solutions for SAP can increase sales productivity and bring the advantages of business mobility to your organization. Sales is the lifeblood of any business. The most effective sales are face-to-face sales, yet sales representative only spend 26% of their time selling face-to-face. According to Yankee Group, sales reps spend 74% of their time on non-revenue-generating activities. Where does their time go? The rest of a sales rep's time is taken up with administrative tasks, prep, waiting and travel.
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