Mobile Apps Twitter RSS Newsletter

 Get RSS Updates!
Management > Strategy > Benchmarking

subscribe

Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits

Receive Your Complimentary Benchmark Report NOW!

"Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits"

Read how Best-in-Class firms distinguish themselves from all others.

The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. Some may use only the most basic, or standard, service KPIs, while others have developed more sophisticated metrics to hone in on the most critical areas reflecting service performance.

This report is outlined in the following 3 Chapters:
  • Chapter One: Benchmarking the Best-in-Class
  • Chapter Two: Benchmarking Requirements for Success
  • Chapter Three: Required Actions

Offered Free by: Microsoft Corporation

Other Resources from: Microsoft Corporation

Share This:



Copyright © 2014 NetLine Corporation. All rights reserved.
750 University Avenue | Suite 200 | Los Gatos, CA 95032
By submitting a request, your information is subject to TradePub.com's Privacy Policy.
Resources: | FAQ | Legal Notices