Receive Your Complimentary Benchmark Report NOW!
"Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits"
Read how Best-in-Class firms distinguish themselves from all others.
The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. Some may use only the most basic, or standard, service KPIs, while others have developed more sophisticated metrics to hone in on the most critical areas reflecting service performance.
This report is outlined in the following 3 Chapters:
- Chapter One: Benchmarking the Best-in-Class
- Chapter Two: Benchmarking Requirements for Success
- Chapter Three: Required Actions
Offered Free by: Microsoft Corporation
Other Resources from: